Key Responsibilities:

• Assist with knowledgeable support to all customer requests across all products and all channels
• Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
• Delivering first time resolution to all customer requests up to authority and permission levels
• Creating and constantly developing unique positive personal relationships with a Customers
• Maintain customer profiling and communication database history for all Customers
• Ensure that Customer transactions are completed accurately and timeously
• Able to confidently promote other products and services where appropriate
• Active outbound calling to develop the lifetime value of the customer